Support
We're here to help · Tavy chat answers 24/7
Have a question, an account issue, or want to get more out of Tavyk? Pick the channel you prefer. If you're already a customer, the fastest way is to message Tavy right here: it answers instantly and hands you off to a person when needed.
Chat with Tavy
Our assistant answers instantly, day and night, and escalates to a person if you need it.
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Not a customer yet? Book a 20-minute demo and we'll show you Tavyk with your use case.
Book a demoFrequently asked questions
What is Tavyk?
Tavyk is the answering layer for service businesses: it answers, calls, books and follows up with your customers on every channel (WhatsApp, voice, SMS, email and web chat), around the clock, so no customer slips away.
Does it work with my current number?
Yes. You can keep the number you already have and connect WhatsApp, your phone, your inbox and your calendar in a few clicks.
How do I get started?
Open the chat with Tavy or book a demo. During onboarding, Tavyk reads your site and your documents so it answers the way you would: prices, hours and policies.
Where do I sign in to my account?
At app.tavyk.com. If you can't get in, email us at [email protected] and we'll help you recover access.
How is my data and my customers' data handled?
Each client's data is isolated and your credentials are encrypted at rest. You can review the details in our Privacy Policy and Cookie Policy.
How do I cancel, export or delete my data?
Email us at [email protected] and we'll handle your request under applicable law. You can also review your rights in the Privacy Policy.
Do you have an emergency or a service outage?
If something critical isn't working, email [email protected] with the subject Urgent and a short description (what happened, when, and which account is affected) so we can prioritize it.
Helpful documents
Review our policies: Terms of Service · Privacy · Acceptable Use · AI Policy · Cookies.