AI Policy

Last updated: October 27, 2026

At Tavyk we use artificial intelligence to answer, qualify and follow up on chat and voice conversations. This page summarizes how we do it responsibly.

1. Tavy is an AI assistant

Our agent ("Tavy") is an artificial-intelligence assistant, not a person. Where the law requires it, or where it helps clarity, Tavy says so and offers to hand you off to a member of the team.

2. A person is always available

You can ask to speak with a human at any time. Conversations can be escalated to your team with the full context.

3. Recording and consent

Where the law requires it, we disclose that the call may be recorded and obtain the corresponding consent, with an audit trail. The use of messaging and calls is governed by our Privacy Policy and by the consent applicable in each country.

4. How your data is processed with AI

To understand documents, images and messages, we process their content with AI providers (for example, to generate semantic search or recognize text in images). Those providers operate under contract that prohibits them from using your data to train their models and limits their retention. We do not use this data for advertising purposes.

5. Limits

Tavy answers from your business information and verifiable sources; it does not make things up, does not give health diagnoses, and does not confirm financing terms that are not approved. The information is general and does not replace professional advice.

6. Your rights

You can access, correct or delete your data depending on your country. See the Privacy Policy or write to us at [email protected].