Terms of Service

Last updated: October 27, 2026

Provider: Imeds Group LLC ("Tavyk", "we"), 9100 S Dadeland Blvd, Suite 1500, Miami, FL 33156, USA · [email protected]

Customer / Tenant: the company that contracts or uses the Platform ("Customer", "you").

Effective date: October 27, 2026

1. Acceptance and parties

By creating an account, accepting electronically or using the Platform, the Customer accepts these Terms. Whoever accepts represents that they have authority to bind the company they represent. If you do not agree, do not use the Platform.

2. Definitions

3. Scope of the service (what Tavyk is and is NOT)

Tavyk is a software and communications tool (SaaS/CPaaS). Tavyk manages data and transmits communications and campaigns on the Customer's instructions. Tavyk does NOT sell products to the end consumer, does NOT install, does NOT grant or process credit or financing, and does NOT decide whom the Customer contacts, what it offers or what it claims. Those activities and decisions are exclusively the Customer's.

4. Account, users and access

The Customer is responsible for: the configuration of its account and roles, the confidentiality of credentials and API tokens, the activity of its Users, and the credentials/numbers/lists it connects (e.g. its telephony account). The Customer will notify us without delay of any unauthorized use.

5. Acceptable use and Customer responsibility

The Customer will use the Platform in accordance with the Acceptable Use Policy and with all applicable law on telecommunications, data protection, consumer and advertising in each country where it operates. In particular, the Customer is the sender of its calls and messages and is solely responsible for:

  1. Obtaining and keeping valid consent from each Recipient for each channel.
  2. Respecting opt-out, exclusion/DNC lists, time windows and frequency limits.
  3. The truthfulness and legality of its content, offers and claims.
  4. Providing the recording / AI-use disclosure where the law requires it.
  5. Having the right to the Customer Data it uploads (including the business material for the RAG).

6. Data and privacy (roles)

The Customer is the controller of the Customer Data; Tavyk is the processor that handles it only on the Customer's instructions, under the DPA. The knowledge base (RAG) processes the Customer's own business material that it uploads to operate its agents — not the Customer's end-customer information. Retention and deletion per our policies.

7. Third-party services and sub-processors

The Platform relies on telephony/SMS/voice, email, payments, hosting/CDN and artificial-intelligence providers as sub-processors, under DPA. The Customer authorizes their use by accepting these Terms. The use of certain channels (e.g. WhatsApp) is additionally subject to the rules of the corresponding provider, which the Customer must comply with.

8. Fees, credits and billing

The service is billed on a usage and/or subscription basis according to the plan contracted (including messaging consumption, voice minutes/characters, monthly number rental and other metered services, with the applicable margin). Number and provider rates may vary by country. Non-payment may suspend the service. Unless the law requires otherwise, amounts are non-refundable.

9. Intellectual property

The Platform, the software, the models and the Tavyk brand belong to Imeds Group LLC and its licensors. Customer Data belongs to the Customer; the Customer grants Tavyk a limited license to process it and provide the service. Tavyk may use aggregated and anonymized data to operate and improve the Platform.

10. Warranties and disclaimers

The Platform is provided "as is" and "as available". Tavyk does not warrant that the Customer's use of it complies with the law; compliance depends on how the Customer configures and operates it. Templates, texts and guardrails are aids, not legal advice.

11. Limitation of liability

To the maximum extent permitted by law, Tavyk is not liable for indirect, incidental, special or consequential damages; the total liability of Imeds Group LLC is limited to the total fees paid by the Customer in the 12 months prior to the event giving rise to the claim.

12. Indemnification

The Customer will indemnify and hold Imeds Group LLC harmless against claims, fines, penalties or damages arising from: (a) its non-compliance with telecommunications, data, consumer or advertising laws; (b) the lack of valid consent from Recipients; (c) the content of its communications, offers or claims; (d) its relationship with the end consumer (sale, installation, financing). This obligation survives termination.

13. Suspension and termination

Tavyk may suspend or limit the service in the event of non-compliance with these Terms or the AUP, non-payment, or verifiable abuse, to protect Recipients and the integrity of the network. Either party may terminate in accordance with the plan contracted. On termination, the Customer may export its Data for a reasonable period; it is then deleted in accordance with the retention policy.

14. Changes

Tavyk may update these Terms and the Platform; material changes are notified with reasonable advance notice. Continued use after the effective date implies acceptance.

15. Governing law and disputes

These Terms are governed by the laws of the State of Florida, USA, without giving effect to its conflict-of-law rules. Disputes are resolved by binding arbitration before the AAA seated in Miami-Dade, Florida, in English; the parties waive litigating in court (except for injunctive relief) and waive class actions.

16. Miscellaneous

Independence of the parties (no partnership or agency); assignment only with Tavyk's consent; severability; entire agreement together with the referenced documents; notices to [email protected] and to the account contacts.